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The role of chronic physical illness and job dissatisfaction on burnout’s risk among medical interns in Oman: a study of prevalence and determinants
Middle East Current Psychiatry volume 29, Article number: 56 (2022)
Medical interns are at risk of burnout due to several organizational and individual factors. There is scarcity of studies exploring the role of chronic physical illness and job dissatisfaction on burnout experience among medical interns. This study examined the prevalence of burnout syndrome and explored whether chronic physical illness and job dissatisfaction could independently predict burnout syndrome among medical interns in Oman. This cross-sectional study was conducted among a random sample of medical interns enrolled in the Omani internship program. One-hundred and eighty interns participated in this study and filled in a self-reported questionnaire that included Maslach Burnout Inventory (MBI), Job Satisfaction Survey (JSS), and data related to physical illness.
The prevalence of burnout syndrome was 15%. Having a physical illness (OR = 7.285, 95% CI = 1.976–26.857, P = 0.003) and job dissatisfaction (OR = 16.488, 95% CI = 5.371–50.614, P = 0.0001) was significant independent predictors of high levels of the EE subscale. In addition, having a physical illness (OR = 4.678, 95% CI = 1.498–14.608, P = 0.008) and being dissatisfied (OR = 2.900, 95% CI = 11.159–7.257, P = 0.023) were significant independent predictors of the high DP subscale. Having physical illness was independent predictors of the low personal accomplishment subscale (OR = 0.258, 95% CI = 0.088–0.759, P = 0.014).
Burnout syndrome is prevalent among medical interns in Oman. Job dissatisfaction and chronic physical illness are risk factors for burnout syndrome. Internship programs should consider these factors when designing burnout mitigative strategies.
In the early 1970s, the term “burnout” was introduced by an American clinical psychologist, Herbert Freudenberger, to describe a psychophysical condition brought about by mental and emotional exhaustion related to overwhelmed and overworked employees, especially in the medical field . Burnout was further defined as a progressive process involving a triad: loss of idealism, energy, and purpose .
Christine Maslach, a social psychologist, defined the condition giving it specific psychological characteristics, namely mental exhaustion, low personal achievement, and depersonalization , which often lead to poor outcomes in terms of job expectations . Furthermore, the condition was strongly related to jobs that provided car giving, such as healthcare workers, where the role requires decision-making and long working hours, playing a major role in developing burnout.
In 1981, Maslach and Jackson developed an inventory to evaluate individuals experiencing burnout, which was called the Maslach Burnout Inventory (MBI). This questionnaire encompasses the three psychological characteristics associated with burnout syndrome . The MBI has been used in many studies and is considered the most relevant tool to evaluate burnout.
Studies worldwide have indicated that medical students experience burnout even before getting involved in clinical rotations, notably due to concerns over their career future and routine exams, building a stressful environment [5, 6]. Burnout is both a mental and physical exhaustion. Studies have shown that the prevalence varies between 10 and 50%. Interestingly, the prevalence between males and females is equal when it comes to experiencing burnout . Personality traits play a role in developing burnout, especially when it comes to the medical field, where many experience obsessive behaviors as well as being perfectionists, lowering the threshold for feeling dejected or exhausted when their goals are not achieved as expected .
Medical doctors are exposed to many stressors throughout their careers, making them vulnerable to experiencing burnout and depression. Some of the significant stressors leading to burnout include high workloads, immense educational demands, and lack of time to unwind and socialize . Untreated cases of burnout may lead to depression, medical errors, substance abuse, and suicide among doctors . Further research and early detection are necessary to avoid the negative outcomes of burnout, such as progression into other mental health disorders. Precautionary measures would should be outlined and adopted into practice in order to minimize burnout prevalence .
In Oman, all medical graduates are required to do a 1-year internship program after graduating from medical school. During this period, interns are expected to perform all duties under the supervision of senior medical doctors and be on-call out of hours, where they are often the first person to be contacted when a patient develops a life-threatening condition. Medical interns in Oman perform many of the same tasks as residents and general practitioners, such as taking patient histories, examining patients, meeting with family members, and performing simple medical procedures such as blood collection, catheterizations, and biopsies. They must always work under the direct supervision and guidance of a senior doctor on the team, such as a senior resident or a specialist physician. During clinical rounds, the consultant physician leading the team will often discuss the patients’ ailments in depth with the medical intern and make treatment recommendations, which are frequently carried out by the medical interns. A sudden change in the work environment can be overwhelming, with the increased workload, financial hardship, and frequent on-call duties being potential risk factors for burnout among medical interns.
A systematic review by Elbarazi et al. analyzed nineteen articles from Arab countries, focusing on burnout and job satisfaction, and they established that the prevalence of burnout among Arab medical professionals was comparable with that of non-Arab healthcare workers, with the main two subcategories of burnout being emotional exhaustion and low accomplishment .
The relationship between burnout and job satisfaction tends to be inversely proportionate: as job satisfaction decreases among medical professionals, the prevalence of burnout increases, as demonstrated in the literature from various Arab countries. A study from the United Arab Emirates showed that the distribution of affected individuals in terms of gender was almost the same, and the majority were married (81%) . Previous studies have indicated that it is mainly emotionally exhausted individuals that show job dissatisfaction [14, 15]. However, it is still debated whether burnout leads to unsatisfied employees or if it is the other way around, though it is well understood that improvement in job satisfaction levels can reduce the consequences of burnout, such as quitting or finding other career pathways .
While burnout is recognized as a risk factor for chronic medical disorders such as cardiac diseases , the role of chronic physical illness as predisposing factor for burnout is another area that seems to have been less studied especially among medical professionals. Until now, only a few studies have explored whether employees with chronic physical health problems experience burnout in their work. Research has shown that workers with various chronic illness reported higher emotional exhaustion compared to non-chronically ill workers . Furthermore, female employees working in various occupations suffering from coronary artery disease reported higher levels of burnout . Taken all together, chronic health problems may therefore cause experiences of burnout. However, little is known on the effects of chronic physical illness on burnout syndrome on healthcare workers.
This study aims to find the prevalence of burnout among medical interns in Oman and to determine the impact of job dissatisfaction and chronic physical illness, on the endorsement burnout among medical interns working in public hospitals in Oman, while adjusting for potential covariates. To the best of our knowledge, there are no previous studies of this kind targeting medical interns in Oman at least. This study may help in designing interventions that aim at preventing detrimental impact of burnout among young Omani healthcare workers.
This was a cross-sectional survey study designed to evaluate the prevalence and predictors of burnout and job dissatisfaction among medical interns posted in secondary and tertiary hospitals in Oman during the internship year 2019–2020.
All medical interns who were enrolled in the Omani medical internship program for the year 2019–2020 were included. The internship program had a total of 251 medical interns, including Omanis and non-Omanis. All interns were invited to participate. Those who did not respond to the email invitation and those with a preexisting mental illness were excluded.
The Maslach Burnout Inventory
The MBI is a 22-item questionnaire, designed to measure burnout levels, which includes the evaluation of three subscales:
Emotional exhaustion (EE): evaluates feelings of being emotionally exhausted by one’s work. This includes nine items, with a maximum of 54 points (e.g., I feel emotionally drained by my work).
Depersonalization (DP): this measures impersonal responses towards patients and assesses how detached the participant feels when they are delivering patient care. This includes five items with a maximum of 30 points (e.g., I feel I look after certain patients and clients impersonally, as if they are objects).
Personal achievement (PA): this reflects how the participant feels regarding their competence and success at work. This includes eight items with a maximum of 48 points (e.g., I accomplish many worthwhile things in my job).
Research participants are asked to indicate their level of agreement from a 7-point Likert scale (from 0 = never to 6 = every day). High mean scores in the EE and DP subscales and low mean scores in PA subscale are indicators of a high level of burnout. According to the current literature, many researchers use the following cut points to define burnout: EE ≥ 26, DP ≥ 9, and PA ≤ 33. Construct validity and internal consistency coefficients were examined previously among Omani medical professionals and been shown to be valid and reliable .
The Job Satisfaction Survey
The Job Satisfaction Survey (JSS) is a 36-item, self-reported survey, used to measure the level of job satisfaction. It evaluates nine domains of job satisfaction: pay, promotion, supervision, fringe benefits, contingent rewards, operating procedures, co-workers, nature of work, and communication. For each of the nine domains, there are 4 items, and participants are asked to indicate their level of agreement from a 6-point Likert scale (from 1 = strongly disagree to 6 = strongly agree). The score for each item may vary from 1 to 6, while the score for each dimension may vary from 4 to 24, with 4 to 12 indicating dissatisfaction, 16 to 24 indicating satisfaction, and 12 to 16 indicating ambivalence. The total satisfaction is the sum of all 36 items, total scores ranging from 36 to 216: scores of 36 to 108 indicates dissatisfaction, 144 to 216 indicates satisfaction, and between 108 and 144 indicating ambivalence. The JSS was found to be reliable and valid according to the literature . In the present study, we sought to examine the internal consistency reliability among our sample.
Chronic physical illness
Chronic physical illness was measured by the presence of at least one chronic illness. The participants reported whether they had one or more of an extensive list of conditions, including respiratory disorders (for example, asthma, obstructive sleep apnea), hematological disorders (for example, sickle cell disease, glucose-6-phosphate dehydrogenase deficiency), neurological disorders (for example, migraine), endocrine disorders (for example, diabetes, hypothyroidism, hyperthyroidism), gastrointestinal disorders (for example, irritable bowel disease, coeliac disease, inflammatory bowel disease), and skin disorders (for example, eczema, psoriasis).
The questionnaire collected information about the participant’s age, gender, nationality, marital status, parenting status, financial strains, university of graduation, whether they are undertaking training in their first rotation (first 4 months of internship) or second rotation (second 4 months of internship) or third rotation (last 4 months of internship), departments and hospitals of training, exposure to workplace bullying or not being treated with respect, feeling confidence in communicating with consultants and senior consultants, whether they were considering leaving medicine and changing career, and if they thought having a well-being and resilience program during their internship year was important.
The total number of medical interns enrolled in Oman’s internship program during the year 2019–2020 was 251. The OpenEpi® software was used to calculate the sample size. The sample size was calculated with a type-1 error of 5.0% (alpha = 0.05) and 95% level of significance, to reach a power level 80.0%, with design effect of 1. In the current literature, the prevalence of burnout among medical interns is around 20% [21, 22]. Therefore, the minimum sample size required was 125.
We designed an online survey and distributed it to the medical interns through the internship program emailing system. Chief interns in each department were contacted to ask for their cooperation in explaining the study to their fellow medical interns and filling in the online questionnaire. We included all of the interns who responded and provided an electronically signed informed consent to participate in the study. Those who did not sign the consent form or provided incomplete questionnaires were excluded. To maximize the benefits of the study, along with the survey link, the participants received self-help leaflets to alleviate any preexisting, should they need help.
Statistical analysis was carried out using the Statistical Package for the Social Sciences (SPSS), version 22.0 (IBM SPSS Statistics for Windows, Version 22.0. Armonk, NY: IBM Corp.). Sociodemographic characteristics were presented by using simple frequency. Standard deviation and mean scores were applied to continuous l variables. To measure associations between job dissatisfaction, sociodemographic factors (explanatory variables), and burnout subscales (dependent variables), the crude and adjusted odds ratios were calculated using the chi-square test. Significant variables, as defined by univariate analysis (p 0.25), were included into a stepwise logistic regression model, to determine the independent factors predicting burnout subscales after adjusting for confounders. A p-value of 0.05 was determined to be statistically significant.
Electronic consent was obtained from each participant, ensuring the protection of their privacy, confidentiality, and anonymity. The study was approved by the Ethics and Research Committee of Sultan Qaboos University (MERC 2132). This study was conducted in accordance with Declaration of Helsinki  for ethical human research. The required permits were acquired to use the MBI.
Table 1 depicts the sociodemographic characteristics of the study participants. The mean age was 25 years old. Females constituted 83.9% of the participants, and 84% were single. Physical illness was reported by 12% of participants. Exposure to workplace bullying was reported by 47.2% of the cohort; 97% agreed to attend a resilience and wellbeing program during their internship, with 15% of the participants reporting significant overall burnout syndrome (33.3% EE subscale, 37.2% DP subscale, and 65.6% PA subscale). Overall, job dissatisfaction was reported as the following: 22.2% dissatisfied, 71.7% was ambivalent, and 6.1% satisfied.
Table 2 represents the results of the univariate and multivariate analysis with regard to the EE subscale and explanatory variables. Marital status (OR = 4.422, 95% CI = 21.185–16.506, P = 0.027), living alone (OR = 3.903, 95% CI = 1.150–13.241, P = 0.029), place of graduation (National University of Science and Technology (NUST): OR = 4.515, 95% CI: 1.537–13.265, P = 0.006), (graduating abroad: OR = 5.494, 95% CI = 1.343–22.475, P = 0.018), having a physical illness (OR = 7.285, 95% CI = 1.976–26.857, P = 0.003), and being dissatisfied (OR = 16.488, 95% CI = 5.371–50.614, P = 0.0001) were significant independent predictors of high levels of the EE subscale.
Table 3 represents the results of the univariate and multivariate analysis of data pertaining to the high DP subscale of burnout and its explanatory variables. Place of graduation: graduating abroad (OR = 0.239, 95% CI = 0.060–0.946, P = 0.041), having a physical illness (OR = 4.678, 95% CI = 1.498–14.608, P = 0.008), and being dissatisfied (OR = 2.900, 95% CI = 11.159–7.257, P = 0.023) were significant independent predictors of the high DP subscale.
Table 4 represents the results of the univariate and multivariate analysis of the low PA data regarding burnout and its explanatory variables. Having physical illness was the only significant independent predictor of the low personal accomplishment subscale (OR = 0.258, 95% CI = 0.088–0.759, P = 0.014).
The primary objective of this paper was to find the prevalence of burnout among medical interns in Oman and explore the role of chronic physical illnesses and job dissatisfaction on burnout endorsement by medical interns. The results indicate that the prevalence of burnout among medical interns in Oman is 15%, which is similar to the prevalence of burnout among medical interns in Jeddah, Saudi Arabia . On the other hand, studies from Ireland and Mexico showed higher rates of burnout among medical interns, 21.8%  and 20%, respectively (20). In this study, the majority of interns (65.6%) demonstrated a low sense of personal accomplishment, which is significantly higher than the 29.6% among interns in Jeddah, Saudi Arabia , 41.6% among Irish interns , and 34.6% among Mexican interns .
We could speculate two possible factors contributing to this low sense of personal accomplishment. Firstly, interns in Oman have fewer opportunities to have meaningful roles in providing patient care compared to the residents who have more significant and influential roles. Low sense of personal accomplishment incrementally improves among Omani residents to 40.8% . In the current literature, several studies have demonstrated a gradual increase in the sense of PA with progress in career stages . The second possible factor could be the paucity of communication skills training programs at the undergraduate level. Such training programs could improve interpersonal communications, teamwork, and effectively help in achieving patient-centered care which would, in turn, improve practitioners sense of personal accomplishment and reduce burnout [27,28,29].
In Oman, burnout has been studied across various stages of the medical career. The prevalence of burnout among Omani medical students has been reported as 7.4% , which is 50% less than the prevalence reported in this study. Several factors, such as longer working hours, night shifts, and on-call duties, which interns would never have experienced before, can explain such an increase . A study looking at burnout among Omani doctors during their residency training reported a prevalence of 16.6% . From the results of this study, we may deduce that this prevalence marginally increases from internship to residency. Conversely, the prevalence of burnout among primary care physicians (PCP) in Oman has been noted to be 6.3% . This decline in burnout prevalence is probably due to the absence of certain stressors that are present during internship training, such as having to move between different hospitals, a heavy workload, and career planning issues .
The other objective of the current study was deciphering the relationship between job dissatisfaction, chronic physical illnesses to the burnout subscales while adjusting for covariates. According to the logistic regression analysis carried out in this study, there are several independent predictors of burnout. The results of this study indicated that medical interns who demonstrated higher levels of job dissatisfaction were five times more likely to have burnout compared to those who were satisfied or ambivalent with their job. Overworked and underpaid physicians have been reported to be more likely to be dissatisfied . In Oman, interns are concerned with the paucity of employment opportunities which leads to job dissatisfaction and ultimately burnout. This observation is reflected by the existing literature, where dissatisfied physicians are more vulnerable to occupational burnout [34,35,36,37].
In the present study, regression analysis indicated that being diagnosed with a chronic medical illness was an independent factor for burnout. Interns with illnesses such as anemia, asthma, migraine, and thyroid disorders had higher levels of emotional exhaustion, depersonalization, and reduced sense of personal accomplishment. This finding could be elucidated by the various mechanisms related to chronic physical illness including dysregulation of the hypothalamic–pituitary–adrenal axis, metabolic disturbances, systemic inflammation, and impaired immunity functions. Such speculation is yet to be empirically validated. Another possible explanation is that physicians affected by chronic physical illnesses are more likely to experience exhaustion, fatigue, and tiredness , which in turn might aggravate the level of occupational stress endured during work.
In our sample, interns living alone showed higher emotional exhaustion compared to interns living with friends and family members; this could be attributed to the fact that living alone can lead to depressive symptoms, which, in turn, is positively correlated with burnout . Moreover, emotional exhaustion was higher in married interns than single ones, with the existing literature indicating the same [40, 41]. This could be due to difficulties in balancing professional and spousal roles .
The institute that the interns graduated from was another independent predictor of burnout. International graduates and graduates from the National University of Science and Technology (NUST) demonstrated high emotional exhaustion compared to Sultan Qaboos University (SQU) graduates. This can be attributed to the familiarity of interns graduating from SQU to the working environment and the hospital staff, as those interns have received their clinical training from a medical school which has a similar set of training hospitals as the internship year. This conclusion is supported by the existing literature, which proposes that factors within the working environment are major contributors to burnout rather than personal characteristics . Moreover, international graduates reflected higher DP scores compared to local graduates, possibly due to unfamiliarity with the local healthcare system and working environment .
The cross-sectional design of this study does not explain the causality relationship between burnout and job dissatisfaction. Prospective cohort studies would be better to examine the causal relationship. The self-reported questionnaire used in the study has been associated with recall and social desirability bias. Based on the sample size, we can conclude that the results of the research can be generalized to the population of medical interns in Oman.
The present study highlights that burnout is prevalent among Omani medical interns. While several independent predictors were found to increase the risk of this phenomenon, chronic physical illness led to the highest odds of burnout syndrome among the study sample. Based on the findings of this study, it seems advisable, as part of comprehensive organizational approach, to evaluate medical interns with chronic medical illness for burnout symptoms, in order to minimize the risk of developing adverse consequences, such as progression to mental disorders. A wellbeing and resilience training program could aid in developing good mental health habits and should help future healthcare professionals to develop from internship onwards, positively impacting their career as future healthcare providers.
Availability of data and materials
Data is available with the corresponding author.
Maslach Burnout Inventory
Job Satisfaction Survey
National University of Science and Technology
Sultan Qaboos University
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Authors wish to thank all the participants in this study.
This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.
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Electronic consent was obtained from each participant, ensuring the protection of their privacy, confidentiality, and anonymity. The study was approved by the Ethics and Research Committee of Sultan Qaboos University (MERC2132) January 2020.
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Al-Mahrouqi, T., Al-Sinawi, H., Al-Ghailani, A. et al. The role of chronic physical illness and job dissatisfaction on burnout’s risk among medical interns in Oman: a study of prevalence and determinants. Middle East Curr Psychiatry 29, 56 (2022). https://doi.org/10.1186/s43045-022-00221-0
- Medical interns
- Burnout syndrome
- Job satisfaction
- Chronic physical illness